T-Mobile at 12751 Towne Center Drive Suite H, Cerritos, California.

We went to T-Mobile to see if we could save money on our family’s mobile plan since my son’s hand-me-down iPhone 6 had completely died and we needed to get him a new phone. It was the perfect opportunity to shop around for a new plan and try to take advantage of some of the iPhone 8 BOGO offers out there. We had heard great things about T-Mobile from a family member, so we decided to visit our local T-Mobile store. We were initially assisted by Daniel, the assistant manager who was very knowledgeable and not pushy at all. He explained all of the different offers that we were eligible for and how to maximize our savings. Based on all the information Daniel gave us, we decided that the change from Verizon to T-Mobile would be the right move to save us money on our monthly wireless bill while giving us 3new phones, paying off my husband’s iPhone 7 Plus, and free Netflix. It was about 7:20 pm and in order to get everything switched over, we had to run over to the Verizon store at the other end of the Towne Center to finish paying off the $124 left on my daughter’s phone so we could turn it in and qualify for the BOGO offer. When we returned, Daniel was on his way out, but he had already briefed the other associate, Karina on what needed to be done. She pleasantly took over where Daniel left off and proceeded to activate 4 lines, and set up 3 new phones. She was extremely helpful and patient. It took quite some time to get all of our transactions completed, make sure that all of the special offers were applied, and that all phones were working appropriately. By this time it was about 10 minutes to closing, and my daughter who thought she had backed up all of her contacts, her 959 photos, and 53 videos to iCloud, realized she hadn’t turned it on - ever. Because we were turning in her phone to get the BOGO offer, we had to figure out the quickest way to transfer everything over to the new phone. Karina helped out by downloading an app that would transfer it over. We had an approximate transfer time of 48 minutes about 5 minutes before closing. I was mortified and felt horrible for Karina and her closing buddy, Marco who had to spend their Saturday night with a family of 6. They assured us that it was fine and never made us feel bad or rushed. Marco even opened up some chairs for us to sit down and offered to help us set up our free Netflix account while we were waiting for the transfer of my daughter’s pictures. They continued to make us feel welcome by carrying on pleasant conversation. Finally, it was 9:45 and everything was complete. We left feeling great about the change in carrier and the excellent customer service we received.