Eurotech Refinishing & Collision Inc. at 18201 Studebaker Road, Cerritos, California.

If I could put no stars, I would. I went in on a Saturday to get my initial estimate, the person that helped me was nice and cordial. I took him to my car and he noted everything. He then said that the damage to the bottom of my rocker panel was not part of the loss. Really? How can he subjectively dismiss the damage to a brand new car that has never been in a traffic collision before?

I tried to look beyond that and gave him the benefit of the doubt. I tried to arrange for a Friday drop off because I have meetings at the beginning of the week etc. The guy said "..well it is State Farm Policy to not take cars on the weekend." I said "Really?" He did not know this, but I already spoke to State Farm and they said that they do not have a policy to not drop a car off on Friday. Come to find out that it is Eurotech's company policy to not take cars over the weekend because they do not work over the weekend. And if they hold cars too long then they get dinged for holding cars too long. I called him on it. He quickly dismissed what he said then transferred me over to the receptionist to "Schedule" me. Very misleading and very poor customer service.

Why would you say that the damage that a customer is telling you is not part of the collision? Was he present during the accident? Did he know the circumstances? Is he forensic engineer? Could he have deduced all that just by looking at the damage for a few seconds? Wow. That's amazing. Must be a genius.

Also why couldn't he have just said "Sir I am sorry, we cannot take cars on Fridays because we do not work on the weekends and the insurance companies hold us accountable for holding cars and not working on them." That would have made more sense instead of saying that it was an insurance company policy.

Needless to say, I took my car somewhere else. I would not recommend this company to anyone. If this is how they treated me, how do you think they would treat you?

All use at your own risk. I ended up going to Sunset Collision in Signal Hill. Much better customer service and they took my car on a Friday.